This survey is designed to collect data for a Masters thesis at the University
of Hamburg. Your data will only be used anoymously for research purposes.
Please take some time to fill in the following forms - Thank You!
Your help is much appreciated!
Hamburg University, Germany
This questionnaire consists of three parts. Altogether you will find the descriptions
of 12 different situations. In each case someone behaves or has behaved towards
you in a way you probably judge as negative for yourself. Please try to identify
with each of the situations and answer the questions. Multiple answers per
question are possible!
1. Term paper
You have a deadline for a final paper, which determines whether you pass the
subject for that semester. You are under pressure because you are busy with
the paper until the day it is due. Moreover you are supposed to leave for
a holiday the same day and still have to pack your bags. You manage to finish
the paper just in time but have not got enough time to hand it in personally.
Tara, who has been your flatmate throughout your study years and is a good
friend of yours, is sitting at home, watching TV. Your friendship is very
close, you have had a lot of fun together and helped each other over the years.
You ask her to hand in the paper for you. She knows that this is very important
for you and assures you that she is happy to do it for you. Tara promises
to take the paper to the Professor's office that afternoon. You leave for
your holiday feeling relieved. When you return after 10 days, the paper is
still on your desk. In the evening your flatmate returns home.
a. Has a similar situation ever happened to you or to someone you know?
b. How realistic do you consider this situation?
c. Can you put yourself into the situation?
d. How would you describe the relationship between you and the person you
address in this situation?
e. How would you describe your social role in relation to the other person
in the situation?
f. How would you describe the consequences of the incident from your point
g. What sort of emotions do the incident and its consequences evoke in you?
If so, please specify:
h. Do you consider the situation to be a motive for a complaint?
i. In this given situation would you personally submit a complaint?
In case you are insecure about it or would not complain, please explain why:
2. The lecture notes
Every Wednesday you attend a particular lecture. The lecturer expects the
students to perform follow-up course work in case they miss a lesson. Next
Wednesday you've got an appointment with an optometrist at the same time as
this particular lecture. You decide to ask a fellow student to help you catch
up on the topics you will be missing because of the appointment. You do not
know any of the other students in the lecture and start talking to a girl
who looks reliable and helpful. She offers to send you her lecture notes via
e-mail later next week, before the weekend. You're happy about the offer,
write down your email address and thank her. For the following two weeks you
do not hear from her, nor does she send you her notes. One week after the
optometrist appointment you are on your way to the Wednesday lecture, when
you meet your fellow student in the elevator. She barely greets you.
3. The presentation
For one of your lectures you have been assigned a partner with whom you are
to prepare and give a presentation. After the class you quickly catch up to
arrange a meeting in the library two days later in the afternoon, as the presentation
is to be held in two weeks' time. Two days later, you wait for her in the
library at the time agreed. You hope that she will be there in time, because
time is short and you will have to go through a lot of articles. Moreover
you are invited for dinner later that evening and you do not want to be late.
Actually, when your partner finally arrives you have been waiting for more
than half an hour.
4. In the library
In two days' time you have an important exam and you still have to study for
it. For this purpose you desperately need a particular book, which you reserved
at the university library yesterday. You often borrow books from the library,
because most of the books are too expensive to purchase. The new librarian
responsible for book reservations is a serious-looking man of about 40 years,
and you have not met him before. The librarian promised that you could come
and pick up the book today. You return to the library around lunchtime and
approach the librarian who promised you the book. You ask him for the book
and after looking for the book's status he tells you that it has been lent
to another student that morning.