Welcome!

This survey is designed to collect data for a Masters thesis at the University of Hamburg. Your data will only be used anoymously for research purposes.

Please take some time to fill in the following forms - Thank You!

Age:
Gender:
female male
Place of Birth:
Native language:
Course of study:
 

Your help is much appreciated!

Silke Tobaben
Hamburg University, Germany


This questionnaire consists of three parts. Altogether you will find the descriptions of 12 different situations. In each case someone behaves or has behaved towards you in a way you probably judge as negative for yourself. Please try to identify with each of the situations and answer the questions. Multiple answers per question are possible!


1. Term paper


You have a deadline for a final paper, which determines whether you pass the subject for that semester. You are under pressure because you are busy with the paper until the day it is due. Moreover you are supposed to leave for a holiday the same day and still have to pack your bags. You manage to finish the paper just in time but have not got enough time to hand it in personally. Tara, who has been your flatmate throughout your study years and is a good friend of yours, is sitting at home, watching TV. Your friendship is very close, you have had a lot of fun together and helped each other over the years. You ask her to hand in the paper for you. She knows that this is very important for you and assures you that she is happy to do it for you. Tara promises to take the paper to the Professor's office that afternoon. You leave for your holiday feeling relieved. When you return after 10 days, the paper is still on your desk. In the evening your flatmate returns home.

a. Has a similar situation ever happened to you or to someone you know?

Yes, to myself.
Yes, to someone I know.
No.

b. How realistic do you consider this situation?

- very realistic
- imaginable
- not realistic at all

c. Can you put yourself into the situation?

Yes, difinitely.
Yes, with difficulties.
No, I can´t.

d. How would you describe the relationship between you and the person you address in this situation?

- friendly
- intimate
- distanced
- impersonal
- formal
- close
- neutral
- cold
- uncomplicated
- uncomfortable
- relaxed

e. How would you describe your social role in relation to the other person in the situation?

- inferior
- equal status
- more superior

f. How would you describe the consequences of the incident from your point of view?

- meaningless
- positive
- negative

g. What sort of emotions do the incident and its consequences evoke in you?

It does not bother me.
I feel sad about it.
I am angry about it.
I am absolutely furious.

If so, please specify:

I am angry with the other person.
I am annoyed about the incident itself.
I am angry with myself.

h. Do you consider the situation to be a motive for a complaint?

No, I would consider a complaint to be inappropriate.
I am not sure about it, because I do not know the background of the situation.
I think indicating the other person's malpractice would be fair.
I think in this situation a complaint is absolutely justifiable.

i. In this given situation would you personally submit a complaint?

Yes.
No.
I don´t know.

In case you are insecure about it or would not complain, please explain why:


2. The lecture notes


Every Wednesday you attend a particular lecture. The lecturer expects the students to perform follow-up course work in case they miss a lesson. Next Wednesday you've got an appointment with an optometrist at the same time as this particular lecture. You decide to ask a fellow student to help you catch up on the topics you will be missing because of the appointment. You do not know any of the other students in the lecture and start talking to a girl who looks reliable and helpful. She offers to send you her lecture notes via e-mail later next week, before the weekend. You're happy about the offer, write down your email address and thank her. For the following two weeks you do not hear from her, nor does she send you her notes. One week after the optometrist appointment you are on your way to the Wednesday lecture, when you meet your fellow student in the elevator. She barely greets you.

a. Has a similar situation ever happened to you or to someone you know?

Yes, to myself.
Yes, to someone I know.
No.

b. How realistic do you consider this situation?

- very realistic
- imaginable
- not realistic at all

c. Can you put yourself into the situation?

Yes, difinitely.
Yes, with difficulties.
No, I can´t.

d. How would you describe the relationship between you and the person you address in this situation?

- friendly
- intimate
- distanced
- impersonal
- formal
- close
- neutral
- cold
- uncomplicated
- uncomfortable
- relaxed

e. How would you describe your social role in relation to the other person in the situation?

- inferior
- equal status
- more superior

f. How would you describe the consequences of the incident from your point of view?

- meaningless
- positive
- negative

g. What sort of emotions do the incident and its consequences evoke in you?

It does not bother me.
I feel sad about it.
I am angry about it.
I am absolutely furious.

If so, please specify:

I am angry with the other person.
I am annoyed about the incident itself.
I am angry with myself.

h. Do you consider the situation to be a motive for a complaint?

No, I would consider a complaint to be inappropriate.
I am not sure about it, because I do not know the background of the situation.
I think indicating the other person's malpractice would be fair.
I think in this situation a complaint is absolutely justifiable.

i. In this given situation would you personally submit a complaint?

Yes.
No.
I don´t know.

In case you are insecure about it or would not complain, please explain why:

 


3. The presentation


For one of your lectures you have been assigned a partner with whom you are to prepare and give a presentation. After the class you quickly catch up to arrange a meeting in the library two days later in the afternoon, as the presentation is to be held in two weeks' time. Two days later, you wait for her in the library at the time agreed. You hope that she will be there in time, because time is short and you will have to go through a lot of articles. Moreover you are invited for dinner later that evening and you do not want to be late. Actually, when your partner finally arrives you have been waiting for more than half an hour.

a. Has a similar situation ever happened to you or to someone you know?

Yes, to myself.
Yes, to someone I know.
No.

b. How realistic do you consider this situation?

- very realistic
- imaginable
- not realistic at all

c. Can you put yourself into the situation?

Yes, difinitely.
Yes, with difficulties.
No, I can´t.

d. How would you describe the relationship between you and the person you address in this situation?

- friendly
- intimate
- distanced
- impersonal
- formal
- close
- neutral
- cold
- uncomplicated
- uncomfortable
- relaxed

e. How would you describe your social role in relation to the other person in the situation?

- inferior
- equal status
- more superior

f. How would you describe the consequences of the incident from your point of view?

- meaningless
- positive
- negative

g. What sort of emotions do the incident and its consequences evoke in you?

It does not bother me.
I feel sad about it.
I am angry about it.
I am absolutely furious.

If so, please specify:

I am angry with the other person.
I am annoyed about the incident itself.
I am angry with myself.

h. Do you consider the situation to be a motive for a complaint?

No, I would consider a complaint to be inappropriate.
I am not sure about it, because I do not know the background of the situation.
I think indicating the other person's malpractice would be fair.
I think in this situation a complaint is absolutely justifiable.

i. In this given situation would you personally submit a complaint?

Yes.
No.
I don´t know.

In case you are insecure about it or would not complain, please explain why:


4. In the library


In two days' time you have an important exam and you still have to study for it. For this purpose you desperately need a particular book, which you reserved at the university library yesterday. You often borrow books from the library, because most of the books are too expensive to purchase. The new librarian responsible for book reservations is a serious-looking man of about 40 years, and you have not met him before. The librarian promised that you could come and pick up the book today. You return to the library around lunchtime and approach the librarian who promised you the book. You ask him for the book and after looking for the book's status he tells you that it has been lent to another student that morning.

a. Has a similar situation ever happened to you or to someone you know?

Yes, to myself.
Yes, to someone I know.
No.

b. How realistic do you consider this situation?

- very realistic
- imaginable
- not realistic at all

c. Can you put yourself into the situation?

Yes, difinitely.
Yes, with difficulties.
No, I can´t.

d. How would you describe the relationship between you and the person you address in this situation?

- friendly
- intimate
- distanced
- impersonal
- formal
- close
- neutral
- cold
- uncomplicated
- uncomfortable
- relaxed

e. How would you describe your social role in relation to the other person in the situation?

- inferior
- equal status
- more superior

f. How would you describe the consequences of the incident from your point of view?

- meaningless
- positive
- negative

g. What sort of emotions do the incident and its consequences evoke in you?

It does not bother me.
I feel sad about it.
I am angry about it.
I am absolutely furious.

If so, please specify:

I am angry with the other person.
I am annoyed about the incident itself.
I am angry with myself.

h. Do you consider the situation to be a motive for a complaint?

No, I would consider a complaint to be inappropriate.
I am not sure about it, because I do not know the background of the situation.
I think indicating the other person's malpractice would be fair.
I think in this situation a complaint is absolutely justifiable.

i. In this given situation would you personally submit a complaint?

Yes.
No.
I don´t know.

In case you are insecure about it or would not complain, please explain why: